Highly rated on Google
4.9/5
Course Duration
6 weeks
Learning Mode
Offline
Placement's*
100%
Description:
The SAP C4C Essentials course provides participants with a comprehensive understanding of SAP’s Customer Experience (C4C) solution, which enables organizations to manage customer relationships and sales processes effectively. Participants will learn about the key functionalities and components of SAP C4C, including sales automation, service management, marketing automation, and social engagement. Through a combination of theoretical learning and practical exercises, students will gain proficiency in configuring SAP C4C, implementing customer-centric processes, and delivering exceptional customer experiences.
Key Topics:
- Introduction to SAP C4C (Customer Experience)
- Overview of Customer Relationship Management (CRM) Concepts
- Sales Automation and Opportunity Management
- Service Ticket Management and Case Resolution
- Marketing Campaign Management and Lead Generation
- Social Engagement and Collaboration
- Customer Analytics and Reporting
- Integration with SAP and Non-SAP Systems
- Mobile and Offline Capabilities
- Personalization and Customization in SAP C4C
- Security and Data Privacy in SAP C4C
- Best Practices for SAP C4C Implementation
Prerequisites: Basic understanding of customer relationship management (CRM) concepts and familiarity with SAP system navigation is recommended.
Who Should Attend:
- Sales representatives, customer service agents, and marketing professionals seeking to enhance their skills in SAP C4C for customer engagement and sales processes.
- SAP consultants and analysts interested in specializing in SAP C4C implementation and configuration.
- IT professionals involved in customer experience projects aiming to improve customer satisfaction and loyalty within organizations.
Outcome:
Upon completion of the course, participants will have a solid understanding of SAP C4C and be able to configure, implement, and manage customer experience processes using SAP C4C. They will be equipped with the skills necessary to work effectively in SAP C4C projects and contribute to the implementation and optimization of SAP C4C solutions within organizations.